Smart help on every screen
Search the help with the ? button in the bottom-right corner without leaving the screen. It fixes misspelled words and suggests the articles' term for everyday words; when the box opens, tips for the page you are on are ready. If nothing is found, a support ticket with the subject filled in opens in one click. The customer portal and the mobile app have the same search. Unanswered questions are counted anonymously and the articles are improved accordingly.
Branches
Working in more than one city? Open a branch for each city and link couriers, districts and price lists to it. Staff see only the branches they are allowed to; you follow all of them from one panel.
E-commerce orders arrive by themselves
Connect your store or marketplace account; each new order becomes a courier job with the recipient's address. If the store cancels an order before the courier sets off, it is cancelled on your side too. If the recipient is outside your service provinces, the order cannot go to a courier.
Bulk SMS and e-mail campaigns
Send now or schedule for later; set automatic rules for birthdays, special days, religious holidays and holy nights (kandil); we enter the religious dates from the Diyanet calendar. Attach a customer-specific discount to the message and it is applied to their next order automatically.
Legal compliance with İYS
Commercial messages go only to customers who opted in, and every message carries an opt-out link. Connect your own İYS (Turkey's message management system) account and consents and opt-outs are reported to İYS; customers who opted out there are removed from campaigns automatically.
E-mails in your own brand
Pick a ready-made design for holidays and special days or add your own HTML design; a design that fails the security check is rejected. Your logo and colour on every e-mail; on calendar days you choose who receives it and who does not.
Cash on delivery and payment links
Collect the goods value on delivery; follow the courier's cash handover and the payout to your customer on one screen. The recipient can also pay by card at the door through a payment link.
Failed delivery and returns
When a courier cannot deliver, they record the reason and a photo; the shipment is retried or returned to the sender. Every attempt stays in the order history.
Indisputable proof of delivery
Pickup and delivery photos with time and location, signature, delivery code and a location check at the drop-off point. Your customer sees the proof on the tracking link.
Courier suggestions and bulk shipments
The assignment screen ranks the best couriers for an order by proximity, workload and direction, with reasons; the decision stays with you. Open many shipments at once from Excel/CSV, get a suggested stop order and send recipients a "your courier is on the way" message.
Hubs, parcels and barcodes
Print barcode labels for each shipment's parcels; couriers scan them at pickup and delivery. Track shipments shelf by shelf in hubs and transfer centres.
Cash, earnings and e-invoicing
Courier cash desk, fuel tracking, courier earnings, customer accounts and statements are kept automatically; e-invoices and e-archive invoices are issued through the Paraşüt integration.
Recipient ratings and customer requests
After delivery the recipient gets a rating link, and low ratings are reported in the panel. Your customers open requests to you from the portal and the mobile app.
Scheduled jobs: recurring shipments
Bank documents every Monday, invoices on the 1st of each month… Set up the plan once; the order opens by itself before the pickup time and the customer gets a reminder. The customer can cancel a single occurrence from a link; the calendar shows every occurrence and you skip the ones you want.
Courier and vehicle documents: expiry tracking and archive
Enter driving licence, SRC, psychotechnical report, insurance and inspection dates per courier; attach a photo or PDF of each document, and let couriers photograph and upload a renewed document from the app. 30 and 7 days before expiry and on the day itself the courier gets a phone notification and managers get one digest e-mail; couriers see their documents in their agenda. The panel warns you when you assign a job to a courier with an expired document. Link traffic insurance, comprehensive insurance and inspection to the plate; the document stays with the vehicle when the courier changes, and reminders go to whoever rides it that day.
ID cards, licences and plates by camera, numbers covered
Couriers in the app, and managers in the panel, photograph identity cards, driving licences and motorcycle plates with the camera. Before upload, the national ID, serial and document numbers are blacked out; this step cannot be skipped and the original photo is never sent anywhere. Have a document scanner? Scan the identity card: name, national ID and expiry differences are shown and applied to the record once you confirm. Couriers can also photograph oil change and service receipts and attach them to maintenance records. Only authorised users can see the files.
Vehicle maintenance: service history and costs
Link scheduled service, oil change, tyre, brake, repair and accident records to the plate, with odometer, workshop and cost. 7 days before the next service and on the day, whoever rides the vehicle gets a notification and managers get a digest e-mail. Record the same service again and the old one closes by itself; see the total maintenance cost of a vehicle or the whole fleet at a glance. Couriers also see their vehicle's maintenance history and next service date in the app and report the odometer reading; 500 km before a mileage-based service and when it is reached, the courier gets a notification and you get a digest e-mail. Costs and notes stay with you.
Courier agenda
Couriers see their own jobs day by day in the app, and the company's upcoming scheduled jobs as time and district only, with no customer details. They request leave from the app; the approver gets an e-mail and a panel alert, and your decision reaches the courier's phone as a notification. They can leave themselves notes and reminders that only they can see. Tapping a notification opens the right screen: a leave decision opens My leaves, a document reminder My documents, a service reminder My vehicle's maintenance, a payment notice the earnings screen, a new job Jobs. A missed or swiped-away notification is not lost: couriers see the last 30 days in My notifications, and the number on the bell shows the ones they have not seen.
Prepaid balance: you decide who may go negative, and by how much
Your customer tops up in advance and every order is deducted from the balance automatically; cancellations are credited back. Let a customer you trust go negative, with a limit if you like: "at most 500 TRY below zero". Turn it off for another; when their balance runs out, orders are refused. The card shows the available amount, and the portal shows customers their own balance with card top-up.
Know your customers' special days too
See customers' and their contacts' birthdays and special days such as founding anniversaries in one list, with the days left. The automatic greeting SMS or email goes out on the day by itself, and the list shows whether it was sent. You also get a digest email of upcoming special days every morning at the hour you choose, and a phone notification when a customer has a special day today, so you can call them too.
My notifications: nothing gets lost
Your customers, staff and couriers see the last 30 days of notifications in one list in the mobile app; the number on the bell shows the ones not yet seen. Tapping opens the right screen: the order details, a payment or a request for customers; an order awaiting approval or a new customer sign-up for staff. A notification swiped away on the phone stays in the list. On the web portal your customers see SMS, e-mails and app notifications on one page; your panel's notification log shows every push with the recipient's name.
Courier payout calendar
Choose your pay day once; the earnings sheet shows who has been paid and who is waiting. Give advances mid-month and let the system work out the rest; at month end, mark couriers as paid one by one or in bulk at the remaining amount. Download a payment file (recipient, IBAN, amount) for your bank's bulk transfer screen in one click. The courier gets a payment notification and sees the pay day in their agenda. The earnings calculation itself never changes.
