Terms of Use
These terms govern the use of the Courino courier automation service (the "Service") provided by Albiferro Yazılım ve Sistem Limited Şirketi (Albiferro Software & System Limited Company). By signing up for or using the Service, you accept these terms.
1. The Service
Courino is cloud-based software that provides courier companies with order management, courier assignment, live tracking, proof of delivery, cash and invoicing tools, an ordering and tracking portal for the company's customers, and a mobile app for its couriers. Courino does not provide courier or transport services; the transport service is provided by the relevant courier company, which is responsible to its customers.
2. Accounts
- The person who opens a courier company account declares that they are authorised to represent the company and that the information they provide is accurate.
- Usernames and passwords must be kept confidential; the account holder is responsible for actions taken through the account.
- A mobile phone number can be used as an active courier or customer at only one courier company at a time. To move to another company, you must leave the current company ("Leave company" in the app or portal) or the current company must deactivate the record.
- Customers can place orders only with the courier company they signed up with; the company may approve or reject sign-ups.
3. Courier company responsibilities
- As data controller, the courier company is responsible for the lawful processing (notice and, where required, consent) of the customer, courier and recipient data it enters into the system.
- Pricing, collection, invoicing and customer relations are the courier company's responsibility.
- The Service may not be used to carry illegal shipments, for spam or for purposes that infringe the rights of others.
4. Fees
Monthly fees, packages and the trial period for courier companies are published on the Pricing page; subscription terms are governed by the Courino Subscription and Service Agreement and personal data processed on a company's behalf by the Data Processing Agreement. Paid parts of the Service (e.g. platform SMS) and their fees are communicated to the company separately. If the company connects its own SMS/email/payment accounts, the fees of those providers are borne by the company.
5. Service continuity and data
Courino strives to provide the Service with reasonable care and continuity; planned maintenance and unforeseen interruptions may occur. Data is backed up regularly. Before closing its account, the company may request an export of its data.
6. Limitation of liability
Courino is not responsible for the transport relationship between a courier company and its customer, for the loss of or damage to a shipment, or for the accuracy of the data entered by the company. To the extent permitted by law, Courino's liability is limited to the fees paid by the relevant company for the Service in the last twelve months.
7. Suspension and termination
An account may be suspended or closed in case of a breach of these terms, failure to meet payment obligations or misuse. The company may request the closure of its account at any time.
8. Changes and governing law
These terms may be updated; material changes are notified to companies by email. These terms are governed by the laws of the Republic of Türkiye.
About the processing of personal data: Privacy notice (KVKK). For questions: destek@courino.com