Delete my account
You can delete your Courino account (courier app, customer portal or company panel) and your personal data at any time. Deletion cannot be undone.
How to delete
- In the app: Courino app › Profile › Delete my account.
- On the web: go to client.courino.com/hesabim-sil, sign in with your phone or email and password, and confirm on the screen that opens. For company staff: admin.courino.com/hesabim-sil.
- If you don't know your password, use Forgot password on the sign-in screen, or verify with the Google account linked to your account.
What is deleted
- Your sign-in account, sessions, device (notification) registrations and Google link.
- Your name, phone, email, address and tax details; for couriers also national ID number, blood group and location history.
- Recipient and receiver details in your orders are anonymised.
What is kept
- Order, account, invoice, payment, earnings and cash amounts, for the legal retention period required by Turkish tax law, without your name or contact details.
- Proof of delivery (signature/photo), kept by your courier company for the legal retention period in case of disputes.
Good to know
- Undelivered orders or active jobs must be completed first.
- The company owner account cannot be deleted this way; to close a company, write to destek@courino.com.
- Your courier company is informed after the deletion.
- Details: Privacy Notice (KVKK). Questions: destek@courino.com.