Help center
Step-by-step guides for the courier company panel, the customer portal and the courier app.
Courier companyFor staff of a courier company66 articlesCustomerFor customers who send with a courier23 articlesCourierFor couriers using the mobile app14 articles
Courier company
- Frequently asked questionsShort answers about the trial, packages and subscription fee, paying the fee by card (cards are not stored), orders and couriers, prices, branches, online payment and commission, SMS, data protection (KVKK), account deletion, the mobile app and Courino support.
- Getting startedFirst sign-in to the company panel, forgotten password, Google sign-in, first password change, the setup checklist, quick help and searching, filtering, sorting and sharing links in lists.
- Panel tourSections of the side menu, menus shown by role, language, theme, branch and profile menu in the top bar, and live updates.
- Operations screenAssigning pool jobs to couriers, tracking courier jobs, orders awaiting approval, courier workload and the courier map.
- Phone and email verificationVerifying the mobile phone and email of staff and courier accounts with a code; the "registered with another company" warning and foreign numbers.
- DashboardOrder, delivery and cancellation counts, average delivery time, revenue, daily chart and top customers and couriers for a chosen date range.
- Creating ordersCreating a new order in the panel; sender, pickup point and recipient, delivery type, payment method, favourites and how the price is calculated.
- Assignment and order statusesAssigning orders to couriers, returning them to the pool, what each order status means and which notifications customers receive.
Customer
- Frequently asked questionsShort answers about sign-up approval, signing in, orders, prices, cancellation, courier tracking, card payment and the service fee, cards not being stored, old saved cards, invoices, notifications, the mobile app, leaving a company and deleting your account.
- Getting startedOpening a customer account, activating an existing record, signing in, forgotten password and first password change.
- Placing an orderThe new order form, address book, pickup point, delivery type, payment method, favourites and price.
- My ordersThe order list and tabs, order statuses, live courier tracking, tracking link and proof of delivery.
- Editing and cancelling ordersEditing or cancelling an order not yet assigned to a courier, and orders awaiting approval.
- Bulk shipments (Excel / CSV)Placing many shipments at once with an Excel or CSV file; template, preview, rows with errors, result report and integration (API).
- Failed delivery and returnsWhat you see when your shipment cannot be delivered; retrying, returning to the sender and the return fee.
- Delivery codeMake sure your shipment reaches only the right person; the one-time code sent to the recipient, asking for a code when you order, and what to do if the code does not arrive.
Courier
- Frequently asked questionsShort answers on signing in, passwords, jobs, notifications, location, wrong deliveries, photos, internet, changing company or phone, cash, earnings and deleting your account.
- Getting startedInstalling the Courino app, first sign-in, setting a new password and the permissions the app asks for.
- Shift and statusHow your shift opens and closes, location sharing on shift and changing your work status.
- My jobsJob list, new job notifications, job details, calling and directions, swiping to confirm pick-up and delivery.
- My route (delivery order)In which order to pick up and deliver your jobs; suggested order, distance and time, changing and saving the order.
- Proof of deliveryRecipient name, cash collection, signature and photo at delivery; undoing a wrong delivery.
- AgendaYour jobs in the coming days, the company's scheduled jobs, your leaves, document expiries, your vehicle's maintenance history, earnings pay days, personal notes and reminders; requesting leave from the app.
- Working offlineHow Picked up and Delivered steps are saved on the phone without signal, sent when you are back online, and the warnings on screen.