Courier company · Account and support

Albiferro support (Desktik)

Going to Desktik (app.desktik.com), Albiferro's shared support portal, from "Albiferro support" in the left menu without signing in again — custom development, bug, suggestion and complaint requests; credits; who sees it and what to do if it does not open.

Courino is a product of Albiferro. All Albiferro products share one support portal: Desktik (by Albiferro) at app.desktik.com. The Albiferro support link in the left menu (with "with Desktik" in small letters below it) takes you there without asking for a separate username or password — you arrive signed in with your Courino account.

What the portal is for

In the portal you can open these requests to Albiferro:

Custom development: a new feature or change for your company,
Bug: something in Courino that works incorrectly,
Suggestion: an idea to improve the product,
Complaint: something you are not happy with.

Paid work (for example custom development) runs on credits (request rights) in the portal: Albiferro makes an offer for your request, credits are reserved when you approve it and deducted when the work is delivered. You see credit packages and your balance in the portal. Credits and requests belong to the company, not the person: the owner and administrators of your company see the same requests and the same balance.

Difference: The Support tickets page in the menu (Support tickets) is for everyday conversation with the Courino support team. Albiferro support goes to the shared portal that tracks custom development, bugs, suggestions and complaints with credits.

Who sees it

Only the Company owner and Administrator see the link (Users and permissions). In the portal the company owner appears as owner and an administrator as admin.
Dispatcher, accountant, courier and customer accounts do not see it.
The link is hidden while the Courino support team is in a support session on your account.
If the feature is turned off on the Courino side, the link is not shown.

Step by step

Sign in to the panel with a Company owner or Administrator account.
In the Administration section of the left menu, click Albiferro support.
After a short "Opening Desktik…" message, app.desktik.com opens; you do not need to sign in.
Open a new request in the portal and write the subject and details; add a screenshot if you like.
Follow replies and the status of offers in the portal. To go back to the portal, click the same link again.

Note: The old address ticket.albiferro.com keeps working for a while and takes you to app.desktik.com automatically; you can update your bookmarks to the new address.

Tip: If your portal session ends, the portal sends you back to the Courino panel; if you are signed in there, you are signed in again automatically.

Having trouble?

"The support request link is currently unavailable" means the feature is temporarily off; try again later or write to Courino from the Support tickets page.
"Only the firm owner and managers can open a support request" means your role may have changed; ask your company owner to check it.
For any other error press Retry. For security the sign-in link is valid for only 1 minute and can be used once; click the menu link again instead of refreshing an old tab.