Courier company

For staff of a courier company.

Getting started

Getting startedFirst sign-in to the company panel, forgotten password, Google sign-in, first password change, the setup checklist, quick help and searching, filtering, sorting and sharing links in lists.
Panel tourSections of the side menu, menus shown by role, language, theme, branch and profile menu in the top bar, and live updates.
Phone and email verificationVerifying the mobile phone and email of staff and courier accounts with a code; the "registered with another company" warning and foreign numbers.

Orders

Operations screenAssigning pool jobs to couriers, tracking courier jobs, orders awaiting approval, courier workload and the courier map.
Creating ordersCreating a new order in the panel; sender, pickup point and recipient, delivery type, payment method, favourites and how the price is calculated.
Assignment and order statusesAssigning orders to couriers, returning them to the pool, what each order status means and which notifications customers receive.
Order listSearching and filtering on the Orders page, amount and delivery day ranges, sorting by column, sharing a link to the view, bulk actions and exporting to Excel.
Order detailsEditing, status actions, cancelling and restoring, orders awaiting approval, delivery photos and signature, price breakdown and the tracking link on the order page.
Parcels and barcode labelsAdding parcels to an order, the customer's own barcode, printing labels (thermal, A6, A4), courier scanning, mandatory scanning and searching by barcode.
Bulk shipments (Excel / CSV)Creating many shipments for a customer at once from an Excel or CSV file; template, preview, rows with errors, duplicate protection and the result report.
Failed delivery and returnsShipments that could not be delivered; recording the reason, retrying, returning to the sender, completing and undoing a return, the return fee and notifications.
Delivery code and location checkMake sure the shipment is handed to the right person at the right address; the one-time delivery code sent to the recipient, delivery without code, location checks at pickup and delivery, exceptions and reports.
Hubs and transfer centresAdding a hub, receiving parcels by barcode, handing them out for delivery, transfers between hubs, the waiting report, hub stock counts, earnings and cash rules.
Photo proofRequire photos from the courier at pickup and delivery; the time and place each photo was taken, showing the delivery photo on the customer's tracking page, and privacy (KVKK).
Recipient ratingThe single-use rating link sent to the recipient after delivery; turning it on, message templates, ratings on orders and courier cards, the Ratings report, the low rating alert and the effect on courier suggestions.
Scheduled jobsSaving recurring or future-dated shipments once; the repeat rule, turning into orders, the reminder with a cancel link sent to the customer, skipping in the calendar and default lead times.

Couriers

Adding a courierCreating a new courier record, required fields and the courier's first sign-in to the mobile app.
Courier inviteSending a sign-up link to a courier's mobile phone, tracking invite statuses, resending and cancelling invites.
Managing couriersCourier list, starting shifts, the courier card (branch, bonus rate, fines, route), IBAN requests, making a courier inactive, password reset and courier settings.
Courier applicationsViewing, reviewing and hiring from courier applications sent through your website and the courier app.
Delivery order (route) and "courier on the way"Seeing, suggesting and changing the stop order of a courier's jobs on a map, and the "courier on the way" message with an estimated arrival time for the recipient.
Courier documentsExpiry dates of your couriers' driving licences, SRC and psychotechnical reports and of your vehicles' traffic insurance, comprehensive insurance and inspection documents, with reminders before they expire.
LeaveEntering and requesting leave for staff and couriers, courier requests from the app, approving, rejecting and cancelling.
Courier ratingsScores that partners' customers (e.g. Kapıyayemek) give your couriers; low-score notifications, filters, per-courier summary and reviewing a record with a note.
Leave-company requestsViewing, approving and rejecting the leave-company requests couriers send from the app, and what approval does.
Vehicle maintenanceScheduled service, oil change, tyre, brake, repair and accident records for motorcycles and vehicles; odometer, cost, workshop and reminders when the next service is near.
Courier earningsHow a courier's monthly bonus is calculated; bonus rate, salaried couriers, traffic fine deductions, monthly breakdown and payment calendar.
Courier cashCash collected by couriers on cash-on-delivery orders, receiving handovers, corrections and the cash statement.
Courier fuelEntering each courier's daily fuel spending in a monthly table and following the totals.

Customers

Adding customersCreating a new customer record in the panel, required fields, and customers signing up on their own with your company code.
Customer sign-up approvalApproving or rejecting customers who sign up in the portal with your company code, and choosing the sign-up mode.
Importing customers and couriers from ExcelInstead of entering customers or couriers one by one, fill in Courino's Excel template and upload it; preview, rows with missing details, updates and the error report.
Customer portal accountsThe customer's portal login account, the account status filter, single and bulk activation invitations, and employee accounts with limited permissions.
Customer cardEditing customer details, contacts, notification preferences, account balance, login accounts, API keys and making a customer inactive.
Customer ticketsRequests your customers write to you from the portal and the mobile app — permissions, list and filters, replying to the customer, internal notes, assigning to staff, statuses, the email notification preference, branch scope and the notifications customers receive.
Special daysList of customers' and contacts' birthdays and special days, whether the automatic message was sent, and the daily digest sent to the firm.
Customer discountsGiving customers a time-limited percentage or amount discount, how it is applied to orders, cancelling; date of birth and special dates.

Pricing and payment

Pricing basicsRegions, prices and delivery types you get at sign-up; districts and region numbers, the region map, price lists, the region-to-region price matrix, delivery types, customer types and assigning a price list to a customer.
Pricing rulesHow the extra district charge, night tariff, bridge fee, waiting-weight-volume fees, VAT and expected delivery time are calculated.
Earnings statements and approvalThe monthly earnings statements Courino issues to you and that you issue to your couriers; review, approval or objection with an SMS code, payment and the evidence record.
Cash on deliveryCollecting the goods price from the recipient — settings, entering the amount on an order, cash/card collection at delivery, payment link (QR), handover to the till, remittance to the customer, receipt, cancellation and reports.
Prepaid balancesBalances of prepaid customers, deductions on orders, top-ups, negative balances and the low balance warning.
Online paymentsCustomers paying by card, payment links, refunds, platform collection versus your own PayTR account, and monthly payouts.
Subscription fee and cardPackages by active courier count, monthly / yearly billing, upgrading (prorated difference) and downgrading, TRY + VAT or USD, agreement acceptance, 7-day trial, paying the fee by card with Pay the fee (3D Secure, the card is not stored), the no-refund consent, reminder e-mails, being overdue, the passive account and payment history.
Paying by bank transferPaying the Courino subscription fee and an on-premise license by bank transfer — Turkish lira and US dollar accounts, copy buttons, the company code or order number in the description, and how the payment is processed.

Invoices and reports

DashboardOrder, delivery and cancellation counts, average delivery time, revenue, daily chart and top customers and couriers for a chosen date range.
ChargesAmount and payment status per order, marking as paid, statements and service statements, Excel and accounting export.
Invoices (e-Invoice / e-Archive)Connecting Paraşüt, issuing an e-Invoice or e-Archive invoice from charges, and retrying a failed invoice.
Change logSeeing who changed prices, districts, customers, couriers, fines, charges and settings, and when.

Settings

Users and permissionsCreating staff accounts, choosing roles, branch scope, deactivating accounts and generating temporary passwords.
BranchesOpening branches in different provinces, assigning couriers to branches, branch-scoped staff and branch price lists.
Website integrationAdding a price quote form and courier applications to your own website, allowed site addresses and customer sign-up mode.
Company settingsThe tabs on the Settings page; company details, working hours, online payment request, e-Invoice, webhook and license.
E-commerce integration (WooCommerce, Shopify, ikas, Ticimax, Trendyol, Hepsiburada, n11, Çiçeksepeti, Sentos, Entegra, IdeaSoft)Connecting a customer's WooCommerce, Shopify, ikas or Ticimax store, Trendyol, Hepsiburada, n11, Çiçeksepeti seller account Sentos, Entegra integrator account or IdeaSoft store, getting the keys, mapping settings, cash on delivery and orders waiting for a match.
Integration statusSee on one screen whether your store connections, İYS, e-invoicing, webhooks and notification channels are working; what the colours mean and what to do for each problem.
İYS integrationConnecting your Message Management System (İYS) account; reporting commercial message consents and opt-outs to İYS automatically, pulling opt-outs from İYS, the initial sync and the error queue.
License (on-premise)The Settings › License tab in Courino installed on your own server — license status, entering a license key, connecting to the license server, the installation ID and the license payment page (agreement approval, card or bank transfer).

Notifications

Notification settingsSetting up SMS, email, Slack, Teams and WhatsApp accounts, choosing the platform or your own account, and event templates.
WhatsApp notificationsSending order messages to your customers from your own WhatsApp Business account (Twilio or Meta); setup steps, SMS fallback, delivered/read information and troubleshooting.
Bulk messagesSending bulk SMS or email to your customers, scheduling for later, automatic rules such as birthdays and holidays, the calendar, exclusions, email layout, templates and giving discounts with a message.
Email layoutThe logo, colour, footer and design of the emails your customers receive; ready-made layouts, your own HTML layout, test sends and holiday emails.
Notification logFollowing SMS, WhatsApp, email, push, Slack/Teams and webhook messages sent, resending failed ones and sending a single SMS.

Account and support

Frequently asked questionsShort answers about the trial, packages and subscription fee, paying the fee by card (cards are not stored), orders and couriers, prices, branches, online payment and commission, SMS, data protection (KVKK), account deletion, the mobile app and Courino support.
Courino support accessHow and under which rules the Courino support team opens your panel — read-only sessions, a reason and two-factor verification for write access, at most 60 minutes, an e-mail to the company owner and the Settings › Security and activity › Support access list.
Support ticketsOpening a request to Courino support from the panel — bug reports, suggestions and partnership offers; subject, category, priority, attachments (paste a screenshot, drag and drop) and the page details added automatically; ticket statuses, replies and email notification, closing and reopening a ticket.
Albiferro support (Desktik)Going to Desktik (app.desktik.com), Albiferro's shared support portal, from "Albiferro support" in the left menu without signing in again — custom development, bug, suggestion and complaint requests; credits; who sees it and what to do if it does not open.