Courier · Settings

Phone and email verification

Verifying your mobile phone by SMS code and your email by emailed code; changing your number, the "registered on another account" warning and foreign numbers.

To show that your account belongs to you, you verify your mobile phone and (if you have one) your email with a code. A number or email can be used by one company only, so nobody else can open an account with your number.

How do I verify?

1. In the Me tab, tap Phone and email under My contact details. If verification is mandatory, the app shows this screen by itself when it opens.
2. On the Mobile phone row, tap Send code. A 6-digit code arrives on your number by SMS.
3. Type the code into the 6-digit code box. Your phone may suggest the code from the SMS. When 6 digits are entered, the code is verified.
4. Your phone is verified appears. If you have an email, verify it the same way with the code sent to your inbox.

• The code is valid for 10 minutes. You can request a new one after 60 seconds with Resend code.
• If the code is entered wrongly 5 times in a row, it is cancelled; wait 15 minutes.
• If verification is mandatory, the job list does not open until it is done; you can only sign out. If you see a warning banner, you can close it with Later, but it will soon become mandatory.

Changing my number or email

1. On the Phone and email screen, tap Change on the relevant row (Add if you have no email).
2. Fill in New mobile phone or New email; the code goes to the new value.
3. Enter the code. The new value is saved to your account when the code is verified.

• You can delete your email with Remove email (on an account with a foreign number email is required and cannot be removed).
• You sign in with your new number; your password does not change.

The "registered on another account" warning

This warning means the number or email is registered on an account in another company. Which company is not shown.

1. Check that you typed the number correctly.
2. If your account at your old company is still open, send a leave request there with Leave company in the app and wait for the company to approve it, or ask your old company to close your record. Details: Leaving the company.
3. If the number is on an old, unverified account that has not been used for a long time, the number moves to your new account when you verify the code.
4. Otherwise, contact your company administrator.

Foreign number

• SMS codes are not sent to foreign (non-Turkish) numbers.
• You can also enter a foreign number yourself. First verify your email (steps above).
• Then on Profile → My contact details → Phone, type the number with its country code (e.g. +49...) and tap Continue.
• The number is saved without an SMS code; your verified email is enough.
• Your company administrator can also enter the number on your courier card. Email is required on an account with a foreign number.

Having trouble?

The code did not arrive:

• The screen shows, masked, the number/email the code was sent to; check that it is right.
• SMS can be delayed a few minutes; after 60 seconds tap Resend code.
• For email, check your spam folder.
• If you requested many codes in a short time, a temporary limit applies; wait a while and try again.