Customer · Account and support
Leaving the company
Stop working with a courier company; what happens to your record, your accounts and your past orders.
If you want to stop working with this courier company, or move to another courier company, use Leave company.
Step by step on the web
- Open My details from the left menu.
- On the Leave company card at the bottom of the page, press Leave company.
- In the window that opens, type your password in the Password field.
- Press Leave. When you press OK in the "You have left the company" window, you are signed out.
Step by step in the app
- Open the Me tab at the bottom.
- In the Account section, tap Leave company.
- Type your password in Your password and tap Leave.
What happens, what stays?
| What happens? | What stays? |
|---|---|
| Your customer record at this company becomes inactive. | Your past orders stay with the company. |
| All your accounts at the company are closed, including your colleagues' accounts. | Your account balance, invoice and payment records stay with the company. |
| Your mobile number can be used with another courier company. |
Good to know
- Your mobile number can be registered with only one courier company at a time. To sign up with another company, you first need to leave this one.
- This cannot be undone. If you want to come back, your courier company can reopen your record.
- Leaving the company does not delete your personal data. If you want your data deleted, see Deleting your account.
Having trouble?
- The Leave company card is missing: Only an account with the invoices and payments permission can do this. Ask the main account holder at your company.
- "Incorrect password": Type your sign-in password. If you don't know it, sign out and reset it with Forgot password? on the sign-in screen.