Customer · Account and support

Deleting your account

Permanently delete your account and personal data on the web or in the app; what is deleted and what is kept.

You can permanently delete your account and your personal data. This cannot be undone.

Step by step on the web

1. Open My details from the left menu and scroll to the Delete my account card at the very bottom. You can also open the /hesabim-sil address directly.
2. Press I want to delete my account. Read the Deleted and Kept lists.
3. Optionally write a reason. The reason is only shared with your courier company.
4. Type your password in Your password.
5. Tick I understand that my account and personal data will be permanently deleted.
6. Press Permanently delete my account. You are signed out within a few seconds.

If you don't know your password and a Google account is linked to your account, you can verify with the Google button below instead of a password.

Step by step in the app

1. On the Me tab at the bottom, tap Delete my account.
2. Read the lists, fill in Your password and optionally a reason.
3. Tick I understand this cannot be undone, tap Permanently delete my account and confirm.

If you have no password (for example you signed in with Google), delete your account on the web.

What is deleted, what is kept?

Good to know

• If colleagues at your company also have accounts, only your own sign-in account is deleted; your company's record and the other accounts stay.
• After deletion your mobile number can be used again on another record.
• If you only want to move to another courier company, Leaving the company is enough; you don't need to delete your account.

Having trouble?

• "You have undelivered orders": You can delete your account once your orders are delivered or cancelled. For waiting orders, see Editing and cancelling orders.
• The delete button is disabled: Make sure you typed your password and ticked the confirmation box.
• "Incorrect password": Type your sign-in password, or reset it first with Forgot password?.