Customer
For customers who send with a courier.
Getting started
- Getting startedOpening a customer account, activating an existing record, signing in, forgotten password and first password change.
- Mobile appSigning up and signing in to the Courino app as a customer, tabs, placing, editing and tracking orders, favourites, tracking link, My notifications, notification permission and settings.
Orders
- Placing an orderThe new order form, address book, pickup point, delivery type, payment method, favourites and price.
- My ordersThe order list and tabs, order statuses, live courier tracking, tracking link and proof of delivery.
- Editing and cancelling ordersEditing or cancelling an order not yet assigned to a courier, and orders awaiting approval.
- Bulk shipments (Excel / CSV)Placing many shipments at once with an Excel or CSV file; template, preview, rows with errors, result report and integration (API).
- Failed delivery and returnsWhat you see when your shipment cannot be delivered; retrying, returning to the sender and the return fee.
- Delivery codeMake sure your shipment reaches only the right person; the one-time code sent to the recipient, asking for a code when you order, and what to do if the code does not arrive.
- Proof of deliverySee the delivery photo and who received your shipment on the tracking page; the time and place each photo was taken on the order page.
- My scheduled jobsSaving your regular shipments once; the repeat rule, the reminder and cancel link, skipping a repeat in the calendar.
- My discounts and birthdayViewing discounts given to you on the web and mobile app, how they are applied to orders, adding your date of birth and special dates, turning off commercial messages.
- My online storeConnecting your WooCommerce, Shopify, ikas or Ticimax store, your Trendyol, Hepsiburada, n11 or Çiçeksepeti seller account, your Sentos or Entegra integrator account, or your IdeaSoft store, so that store orders automatically become courier orders; getting the keys, settings, cash on delivery and waiting orders.
Payments and invoices
- My account and paymentsUnpaid orders, paying by card (cards are not stored, no automatic payment), deleting old saved cards, prepaid balance and top-ups, account statement, invoices and recent payments.
- Cash on deliveryHaving the goods price collected from the recipient — entering the amount on an order, collection and remittance status, remittances and receipt.
Settings
- My detailsChoose individual or company, update your contact and invoice details, contacts receiving notifications, address book and integration (API keys, webhooks).
- Creating an API keyCreate an API key to connect your own software (ordering, ERP, warehouse system) to Courino, pass it to your developer and revoke it.
- Adding a webhookSet up a webhook subscription that automatically notifies your own system when the status of your orders changes (picked up, delivered, cancelled…), the signing secret and troubleshooting.
- Integration APIGet prices, create orders and track their status from your own software; the API docs, first requests, bulk orders, safe retries, webhook signatures and limits.
Notifications
Account and support
- Frequently asked questionsShort answers about sign-up approval, signing in, orders, prices, cancellation, courier tracking, card payment and the service fee, cards not being stored, old saved cards, invoices, notifications, the mobile app, leaving a company and deleting your account.
- Leaving the companyStop working with a courier company; what happens to your record, your accounts and your past orders.
- Deleting your accountPermanently delete your account and personal data on the web or in the app; what is deleted and what is kept.
- Support / Contact usWriting a request to your courier company from the portal — category, related order, attachments (paste a screenshot, drag and drop); ticket statuses, the company's replies, email and app notifications, closing and reopening a ticket.