Customer · Payments and invoices

Cash on delivery

Having the goods price collected from the recipient — entering the amount on an order, collection and remittance status, remittances and receipt.

With cash on delivery the courier collects the goods price from the recipient on your behalf. The collected amount is remitted to you minus your courier company's service fee and any unpaid delivery fees. The delivery fee is separate. This feature is available only if your courier company has turned it on; while it is off, the Cash on delivery menu and the amount field on the order form are hidden.

Entering the amount on an order

Open the New order form and enter the recipient.
Enter the amount to collect from the recipient in Cash on delivery amount (e.g. 1250.00). Leave it empty for no cash on delivery.
Submit the order. Until the amount is collected you can change it by editing the order.

Tracking the status

Open the Cash on delivery page from the menu.
The cards at the top show the amounts awaiting collection, awaiting remittance and remitted so far.
The Cash on delivery orders list shows each order's status: Awaiting collection, With courier, Awaiting remittance, Remitted.
The Cash on delivery card on the order detail shows the collection method and the remittance due date.

Remittances and receipt

The Remittances list shows the date and net amount of each remittance made to you.
Download the remittance breakdown with Receipt (PDF); it lists the orders, the service fee and offset delivery fees.
You can take the lists into Excel with Download CSV.

Having trouble?

The amount is not saved: Your courier company may not use cash on delivery; ask them via Support / Contact us.
The amount field is locked: The amount has been collected and cannot be changed.
The money has not reached my account: Check the remittance record and receipt; your courier company sends the payment from its bank separately.
I cannot see the page: You lack permission to see account information; ask your company's main user.