Customer · Notifications
My notifications
View the SMS, WhatsApp messages, emails and app notifications sent to you and your contacts; change SMS, email and app notification preferences.
The My notifications page keeps a record of the SMS and emails your courier company has sent to you and to your contacts who receive notifications, and of the app notifications sent to your accounts in the mobile app. Open it with My notifications in the left menu.
Viewing messages
- Choose All, SMS, WhatsApp, Email or App from the tabs at the top.
- Each message shows its Date, Channel, Recipient, Content and Status. For an app notification, Recipient is the name of the app account it went to.
- Press a row to read the full message. If the message is about an order, the window shows a Go to order link.
Statuses:
| Status | Meaning |
|---|---|
| Sending | The message is queued and has not gone out yet. |
| Sent | The message was sent. |
| Could not be sent | The message could not be sent (for example a wrong number or address). |
Notification preferences
On the web: on the My details page, tick or clear SMS notification and Email notification, then press Save. Add other people who should receive delivery SMS or emails on the Contacts receiving notifications card on the same page. Details: My details.
In the app: open Me › Notifications.
- When App notifications is off, no app notifications are sent to your account.
- Order status: assigned, picked up, delivered, cancelled.
- Payments and refunds: online payment results and refunds.
- If the screen says "Notification permission was not given on this device.", press Turn on for this device.
Good to know
- Your courier company decides which events trigger an SMS or email.
- If your courier company has turned on WhatsApp notifications, order messages reach your phone on WhatsApp and appear on the WhatsApp tab. If your number is not on WhatsApp, the same message may arrive as SMS.
- App notifications also appear on the App tab; they go only to your accounts that are signed in to the Courino app on a phone. On the phone, the same notifications are in the app's My notifications list.
- The I want to receive campaign and announcement messages preference does not affect order notifications.
Having trouble?
- No messages at all: Your company has not sent you any SMS or email yet, or your notifications are off.
- The App tab is empty: Nobody has signed in to the mobile app yet, or notification permission was not given.
- Status is Could not be sent: Check your phone and email on My details.
- An expected notification never came: Ask your courier company; notifications may be off for that event.