Customer · Getting started

Mobile app

Signing up and signing in to the Courino app as a customer, tabs, placing, editing and tracking orders, favourites, tracking link, My notifications, notification permission and settings.

Get the Courino mobile app from Google Play (the iPhone/iOS version is coming soon to the App Store). With it you place orders from your phone, follow them and receive notifications. You sign in with the same details as your web portal account.

Signing in

1. Open the app. On the Sign in screen, fill in Mobile number or e-mail and Password, then tap Sign in.
2. If the same details match more than one account, a list appears; choose the row marked Customer account.
3. If you were given a temporary password, the Change password screen opens first; set a new password and tap Save.

Signing up in the app

If you do not have an account yet, you can sign up in the app:

1. On the sign-in screen, tap Sign up as a customer.
2. Enter the Company code your courier company gave you and tap Continue.
3. Fill in Company or full name, Mobile number, District, Address, Password and Password (again). Contact person and Email are optional; the password must be at least 10 characters.
4. Tick the privacy notice consent and tap Sign up.

If the company opens sign-ups immediately, the app says "Your account is open; you can sign in." If the company approves every sign-up, it says "Your sign-up is awaiting the company's approval."; you can sign in, but you cannot place orders before approval. Tapping Sign in returns to the sign-in screen with your mobile number filled in. Signing up with Google is not available in the app; use the web portal.

If you are registered in the company's previous system, the Activate my account (existing customer) link on the sign-in screen opens the activation page in your browser. More: Getting started.

Tabs

• Home: the New order button, your active orders and, if you have billing permission, your unpaid amount and prepaid balance.
• Orders: all your orders with the Active, Delivered, Cancelled and All filters.
• Account: your payments and prepaid balance. Shown only for accounts with billing permission. More: My account and payments.
• Me: your address book, My notifications, Notifications, Help, Change password, Sign out, Leave company and Delete my account.

Placing and tracking orders

Fill in the form with New order and tap Place order. More: Placing an order.

• Favourites: If you have saved templates, pick one from the Favourites list at the top of the form; the recipient, pickup point, delivery type, payment method and note are filled in. Save a filled-in form with Save as template below the form (pickup time and reference no are not saved). Select one of your own templates and tap the bin icon next to it to delete it. Templates you saved on the web portal also appear in the app.
• Editing: If the order is Awaiting courier or Awaiting approval, tap Edit in the order details; the form opens filled in, save with Save changes. More: Editing and cancelling orders.
• Tracking: In the order details you see the steps, the courier, the estimated delivery time and, while the shipment is on the way, the courier's location. Tracking link copies the link to the clipboard so you can send it to the recipient. More: My orders.

Notification permission

On first sign-in the Turn on notifications? screen appears. Tap Turn on notifications and allow the permission your phone asks for. You will be told when your order is assigned to a courier, picked up and delivered, and when your online payments and refunds are completed. If you tap Not now, no notifications arrive.

A notification that arrives while the app is open appears as a bar at the bottom of the screen; Open takes you to the order. Tapping a notification also opens the related screen.

My notifications

The app notifications you receive are kept in the My notifications list.

1. Tap the bell icon at the top of Home or Me › My notifications. The number on the bell is your unread notifications (more than 9 shows 9+).
2. Notifications from the last 30 days (at most 100) are listed newest first; unread ones carry a New label.
3. Tapping a notification opens the related screen: an order notification opens the order details, a payment or refund notification opens the Account tab, a cash on delivery notification opens the cash on delivery screen and a request notification opens your request.

• Pull the list down to refresh it. A notification that arrives while the app is open is added to the list automatically.
• Read status is kept on your phone; if you sign in on another phone, notifications appear as New again.
• SMS and emails are not in this list. The My notifications page of the web portal shows them together with app notifications.

Notification settings

1. Open Me › Notifications.
2. When App notifications is off, no notifications are sent to this account.
3. You can turn Order status and Payments and refunds on or off separately.

Your SMS and email preferences are separate. More: My notifications.

Help

The headset icon at the top of the Home, Orders and Account screens, or Help on the Me tab, opens Quick help.

1. While the search box is empty, Tips for this screen shows the article for the screen you are on and its first headings.
2. Type what you are looking for (e.g. cancel, price, delivery code); the matching headings are listed.
3. Tap one: the article opens inside the app at that heading, with your search words highlighted.

• For a typo or an everyday word, Did you mean? appears at the top; tap the suggested word to search for it.
• If there is still nothing, tap Open a request to the company: a request form opens for your courier company with your search as the subject.
• Questions without results are recorded anonymously to improve the help articles; questions containing a phone number or e-mail are never recorded.
• For all articles, tap Open in help center at the bottom.

Having trouble?

• No notifications: If Me › Notifications says "Notification permission was not given on this device.", tap Turn on for this device or allow it in your phone's settings.
• No Account tab: Your account does not have billing permission; your company grants it.
• No New order button: Your account may be awaiting company approval (the Awaiting approval banner).