Courier company · Invoices and reports

Change log

Seeing who changed prices, districts, customers, couriers, fines, charges and settings, and when.

Whenever something changes in price lists, districts, customers, couriers or settings, the system records who changed what, when, and from what to what. You see these records on Administration › Change log. The Company owner and Administrator roles can open this page.

Step by step

Open Administration › Change log.
Optionally pick a record type from the All records list (e.g. Price matrix, Customer, Courier, Traffic fine, Notification account).
Optionally choose a start and end date.
Review the Time, Record, Who and Change columns.

The Change column shows only the fields that changed, as "old value → new value".

What is recorded?

Pricing settings, districts, delivery types, customer types, price lists and the price matrix, expected times; customers, their contacts and address book; couriers, vehicles, earning rates, traffic fines and fuel records; company details, notification accounts and templates, webhooks, payment and earnings settings, and charges.

Good to know

The Who column shows the name of the person who made the change. Changes the system makes by itself show "system".
Values of secrets such as passwords and API keys are never shown in the log.
Nobody can edit or delete the log.
You can also see a single record's history in the Change history section of customer and courier cards.
Changes to user accounts (role, deactivation, password reset) are not here but on the person's History tab on Administration › Users. More: Users and permissions.
An order's status history is shown in the order details.

Tip: If a customer's price came out unexpectedly, choose Price matrix or Customer as the record type and check the relevant dates.

Having trouble?

I can't see it in the menu: This page is only open to company owners and administrators.
The change I'm looking for isn't there: Widen the date range and set the record type to All records.