Courier company · Couriers

If you deliver too — courier mode

As the firm owner, link your own courier record, take and deliver jobs from the same phone, and return to management with one tap.

If you own the firm and also deliver parcels yourself, you don't need a second phone or a second account. In the mobile app you switch to your own courier record and take your jobs there. When you're done, you go back to your management screens.

First setup (once)

1. Sign in to the mobile app with your own (owner) account.
2. Tap the Me tab at the bottom.
3. Find the My courier account card.
4. Choose one of the two options. Add myself as a courier: a new courier record is created with your name and phone, and the courier code is assigned automatically (e.g. D-1). Pick an existing courier record: if a courier record in your name already exists, pick it from the list; only active records are listed.
5. When the card shows "Linked record: …", setup is complete.

Switching to courier mode

1. On the Me tab, go to the My courier account card.
2. Tap Switch to courier mode.
3. The app opens with the courier screens: Jobs, Agenda, Profile.
4. You take and deliver jobs like any other courier. Shifts, location and proof of delivery follow the same rules.

• Management notifications (new order, customer awaiting approval and so on) keep arriving on your phone in courier mode too.
• If you close and reopen the app, you stay in courier mode.

Going back to management

1. In the courier screens, tap the Profile tab.
2. In the "You are in courier mode as the firm owner" banner at the top, tap Back to management.
3. If your shift is open, or there are steps saved offline that haven't been sent yet, the app asks first. Your location isn't sent while you're in management. Pending steps aren't deleted; they're sent when you return to courier mode.
4. Your management screens open.

Unlinking

• Me → My courier account → Unlink.
• The courier record and its history (jobs, earnings) are kept; only the link to your account is removed.
• If you won't use the record any more, you can make it inactive on the Couriers screen.

Security

• Switching works in one direction only. Someone who knows the courier account's password can't reach the management screens. Going back to management only uses your own session, kept on your phone.
• If you Sign out of the app, both sessions are closed.
• A courier link can't be set up in a support session (when Courino support is connected to your account).

Having trouble?

• The Switch to courier mode button is greyed out: the linked courier record is inactive. Make it active on the Couriers screen.
• "This courier record is linked to another staff account": the record is linked to another account. Unlink it there, or use Add myself as a courier.
• I can't see the card: it appears only on the firm owner account. Make sure the app is up to date.