Courier company · Couriers

Adding a courier

Creating a new courier record, required fields and the courier's first sign-in to the mobile app.

When you start working with a new courier, you first create the courier record and then give them a mobile app account. Couriers see their jobs in the app; they don't use the panel.

Step by step

1. On the Couriers page, click New courier.
2. If you have more than one branch, pick the courier's branch in Branch. If you leave it empty, the courier goes to the Default branch.
3. Fill in Courier no. and Full name. Both are required; the courier number must be unique in your company.
4. Always enter the Mobile phone. The courier signs in to the app with this number.
5. Enter the courier's earnings rate in Default bonus rate (%) (0 to 100). For a salaried courier, enter 0.
6. Optionally add the national ID number (TC kimlik no), email, district, address, blood group, start date and a note.
7. Keep Active ticked and click Save. The courier card opens.
8. In the Mobile app account section on the right of the card, click Create account.
9. Pass the temporary password, shown only once, to the courier.

How does the courier sign in?

• The courier installs the Courino app from Google Play. The iPhone (iOS) version is coming soon to the App Store.
• On the sign-in screen, they enter their registered mobile number in Mobile number or e-mail and the temporary password in Password. No company code is asked.
• On first sign-in the app asks for a new password. The courier sets their own password of at least 10 characters.
• If the same number has accounts at more than one company, the app asks which account to use.

Good to know

• A mobile number can belong to only one active courier record at a time, including records at other courier companies.
• A new courier starts off shift. To give them jobs, their shift must be started; see Managing couriers.
• If you enter a national ID number, it is validated. As personal data, it is masked for users without permission.
• Adding couriers requires the Company owner or Administrator role.

• The courier verifies their mobile phone by SMS code in the mobile app. A number can be used by one company only. Details: Phone and email verification.
• On the courier card a Verified / Not verified badge appears next to the mobile phone and email; in the courier list a small mark appears next to the phone.

Having trouble?

• "Mobile phone already active on another courier record" error: The number is active on another record (yours or another company's). The courier should send a leave request to their old company with Leave company in the app and get it approved, or the old record must be made inactive. If you add the courier by invite, this shows in the invite list.
• I didn't note the temporary password: Open the courier in Administration › Users and get a new one with Generate temporary password….
• The courier can't sign in: Check that the mobile number on the courier card is correct and the courier is Active.
• No New courier button: You don't have permission to add couriers; ask the company owner.