Courier · Jobs and delivery

Proof of delivery

Recipient name, cash collection, signature and photo at delivery; undoing a wrong delivery.

When you swipe Delivered, the Proof of delivery screen opens. The delivery is not saved until you complete it.

Step by step

1. Enter the recipient's name in Name of recipient. It is required. If there is no name, tap Security, Reception, Secretary or Doorman.
2. Fill in Company (optional) if needed.
3. For a cash job, tick I collected … in cash under Collection. Do not tick it before you have the money.
4. In the Signature area, the recipient signs with a finger. Tap Clear to redo it.
5. Tap Shoot under Photo to take a photo. If your company requires a delivery photo, this step is mandatory; see Required photo.
6. Tap Complete delivery.

Good to know

• Depending on your company's setting, the signature is Signature (required) or Signature (optional). If required, you cannot deliver without it.
• The cash amount is added to your cash balance on delivery; see Earnings and cash.
• On the first leg of a round trip, the screen is called Outbound delivery and the button Complete outbound. Collection and company are not asked there.
• Each photo is stamped with the time it was taken and your location. If you are offline, the photo, the delivery step and the signature wait on the phone; when the connection comes back the photo is sent first.

Undoing a wrong delivery

1. Open the Deliveries tab.
2. Long-press the delivery you marked by mistake.
3. Tap Undo. The job comes back to you as On the way.

You can do this within 15 minutes of delivery. After that, call dispatch.

Having trouble?

• Recipient not there or wrong address: The app has no "could not deliver" step. Call the recipient with Call first; if that fails, tell dispatch. Never swipe Delivered for a job you have not delivered.
• Complete delivery does nothing: Look for the red text: the recipient, the cash tick box or the signature is missing.