Courier company · Couriers

Leave-company requests

Viewing, approving and rejecting the leave-company requests couriers send from the app, and what approval does.

When a courier wants to move to another company or stop working with you, they send a leave-company request from the Courino app. This is not a time-off request; time off is on the Leaves page. Until you approve, the courier keeps working for you.

Viewing requests

1. In the left menu, under Couriers, open Leave-company requests. The yellow number in the menu is the count of requests awaiting approval.
2. When a new request arrives, a New leave-company request alert appears at the bottom left of the panel; click Review request to go to the list. You are also notified by email and by a push notification on your phone in the Courino app. You can stop the push by turning off the Courier resignation request type in the app's Notification settings.
3. The list shows the courier, the reason they wrote, the request date and the status.
4. Use Status to filter Awaiting approval, Approved, Rejected or Withdrawn requests.

If you don't respond

• If a request is unanswered for 1 hour, a first reminder email is sent; after 2 hours, a second one.
• If you neither approve nor reject within 3 hours, the request is approved automatically. The courier gets an "approved automatically" notification and you get an "[Auto-approved]" email. In the list the decider is empty and the note says the company did not respond within 3 hours.
• If the courier has undelivered jobs, automatic approval waits; once the jobs are delivered, the request is approved.
• A courier cannot send a request while they have open jobs; the app tells them to deliver their jobs first.

If you do not want the request, click Reject and write your reason before the 3 hours are up.

Approving

1. Click Approve on the request's row.
2. Read the courier's details and reason in the window that opens.
3. Read the warnings: Open jobs: If the courier has undelivered jobs, a red warning appears and the Approve button is disabled. First reassign these jobs to another courier or have them completed. On shift: The courier is currently on shift. Cash: The courier is holding cash; remember to collect it. Unpaid earnings: The courier has unpaid earnings. Advance exceeding earnings: The courier took more advance than they earned; this is owed by the courier.
4. Optionally write a Note; it is sent to the courier.
5. Click Approve.

Warnings other than open jobs do not block approval; they are for your information. Settle cash, earnings and advances with the courier before or after approval.

What does approval do?

• The courier record becomes inactive and appears among inactive couriers in the courier list.
• The courier's sign-in account is closed, their app session ends and notifications stop.
• The courier's mobile number is released: the courier can sign up with that number through another company's invite.
• History is kept: the courier's jobs, earnings, cash and advance movements stay in your records.
• The courier is notified of your decision.

Rejecting

1. Click Reject on the request's row.
2. Write why you are rejecting in the Reason field. The reason is required; the Reject button stays disabled until you write one.
3. Click Reject. The reason is sent to the courier as a notification.

A rejected courier can send a new request once the issues are resolved. The courier can also withdraw a pending request before you decide; the status then becomes Withdrawn.

Having trouble?

• The request was approved on its own: No response was given within 3 hours. If the courier will keep working with you, invite them again with Invite courier.
• The Approve button is disabled: The courier has open jobs. Reassign or complete them, then open the window again.
• This page is not in the menu: It is shown to people with courier management permission (owner, manager, courier manager).
• I cannot see the request but the courier says they sent it: Branch managers see only their own branch's couriers. Also set the Status filter to All statuses.
• The courier wanted time off: Time-off requests do not come here; see the Leaves page.