Courier company · Couriers

Leave

Entering and requesting leave for staff and couriers, courier requests from the app, approving, rejecting and cancelling.

The Administration › Leave page keeps staff and courier leave. Every staff member requests their own leave; couriers request leave from the Agenda tab of the courier app. A manager can enter leave for anyone. Approval or rejection belongs to the company owner.

Who can do what?

Couriers don't use the panel; they request leave from the courier app, or a manager enters it for them.

Requests from couriers

• The courier requests leave for today or later from the Agenda tab of the app.
• The request lands in the Awaiting approval tab; the Person column shows the courier's name with Courier below it.
• Approving and rejecting work as for any other request. The decision shows in the courier's agenda, and the courier's phone gets a notification (approved, rejected, or approved leave cancelled; the rejection reason is included).
• The courier can withdraw a pending request. It is cancelled and the Status column shows the note "Withdrawn by the courier".
• The courier's personal notes and agenda are not shown in the panel.

Entering or requesting leave

1. On the Leave page, click Enter leave (or Request leave if you lack permission).
2. If you are a manager, choose yourself (Myself), a staff member or a courier in Person.
3. Pick the Leave type: Annual leave, Day off, Sick leave (with medical report), Maternity leave, Paternity leave, Unpaid leave or Other.
4. Enter the Start and End dates. For a single day, leave End empty.
5. Add a Description if needed; it is required for Other.
6. Click Save. The leave appears in the list as Awaiting approval.

New request notification

When a courier or staff member requests leave, the approver (company owner) is notified:

• Email: The company owner, if their user account has an email address, gets an email titled "[Leave request] …". It shows the person, leave type, dates, work days and note; the Review the request button opens the Awaiting approval tab.
• Panel alert: If the panel is open, a "New leave request" alert appears at the top right. The Open pending approvals link opens the tab; close it with ×.
• Menu badge: The yellow number next to Leave in the left menu is the number of requests awaiting approval.

Good to know:

• The email is sent through the company's email channel. If the channel is off or the owner has no email address, no email is sent; the alert and badge still work.
• No email goes to the person who entered the request themselves (e.g. when the owner enters leave for a courier).
• An account limited to branches sees only its own branches' requests.

Approving and rejecting

1. Open the Awaiting approval tab.
2. Click Approve or Reject on the row.
3. When rejecting, fill in Rejection reason (required). A note is optional when approving.
4. The name and note of the person who decided appear in the Status column.
5. If the request belongs to a staff member whose user account has an email address, they get a result email titled "[Leave] …" (approved, rejected or cancelled; the note is included). No email is sent when staff withdraw their own request. Couriers get a phone notification instead.

Good to know

• In the Working days column, Sundays are not counted; Saturdays count as working days.
• A second pending or approved leave with overlapping dates can't be entered for the same person.
• A single request can be at most 366 days.
• Decided leave can't be edited. Pending leave can be cancelled (Cancel) by the person who requested it or by a manager; approved leave can be cancelled only by the company owner, before it ends.
• The All leave tab shows every record, including cancelled and rejected ones.

Having trouble?

• Error that the start date can't be before today: Only the company owner or an administrator can enter leave with past dates.
• Error that the person already has leave on these dates: Find the overlapping leave and cancel it first if needed.
• No Approve button: Approval belongs to the company owner only.
• No Person selector: You can't enter leave for others; you can only request your own.