Courier company · Couriers

Courier ratings

Scores that partners' customers (e.g. Kapıyayemek) give your couriers; low-score notifications, filters, per-courier summary and reviewing a record with a note.

If your firm carries orders for a partner (e.g. Kapıyayemek), the partner's customer can give your courier a 1–5 score after delivery, tick complaint items and write a short comment. These scores appear on the Courier ratings page.

• The customer's name, phone or address is never shared; only the score, complaints and comment arrive.
• The score is linked to the order and the order's courier.
• Scores from your own recipients are on a separate page: Recipient ratings.

Low-score notification

When a score below 3 (1 or 2) arrives, staff who can manage couriers are notified:

1. In the panel, a red number appears on Courier ratings in the left menu (low scores not yet reviewed).
2. A push notification arrives in the mobile app.
3. An e-mail, and an SMS to at most two managers, are sent; both contain a link to the record.

Branch-scoped staff are notified only for records of their own branches.

List and filters

1. Open Courier ratings from the left menu.
2. In the filter bar choose a date range, courier (or orders without a courier), branch, score range, complaint, status, order number or partner reference. The Search box looks in the courier name, reference, comment and record id.
3. Low scores only shows scores below 3.
4. Click a column heading to sort by rating time, order, courier, score or status.
5. The summary at the top shows the average, score distribution and complaint counts of the matching records.

Filters are kept in the address bar: use Copy link to send the same view to a colleague.

By courier

The By courier tab shows each courier's number of ratings, average, low scores and unreviewed count. Click a number to open the list filtered to that courier.

Review and note

1. Click the record's time in the list to open it.
2. Click Review and add a note.
3. After talking to your courier, write a short note (at most 1000 characters).
4. Click Save as reviewed.

The note is passed to the partner; the record becomes reviewed and drops out of the menu count. You can change the note later with Edit note. Reviewing needs the permission to manage couriers.

Having trouble?

• The page is empty: Your firm is not linked to a partner, or no scores have arrived yet.
• The courier shows as "No courier": No courier was assigned to the order when the score arrived.
• No notification arrived: Check that your role can manage couriers and that your account has a phone number or e-mail.