Customer · Orders

Placing an order

The new order form, address book, pickup point, delivery type, payment method, favourites and price.

This article explains how to place a courier order from the web portal and the mobile app. The price is calculated while you fill in the form and is shown before you place the order.

Step by step

1. On the web, open New order from the left menu. In the app, tap New order on the home screen.
2. The Sender section shows your own name and address; it cannot be changed.
3. If the shipment is not picked up from your address, click The shipment will be picked up from another address and enter the pickup point. To undo, click Remove pickup point (in the app, Remove).
4. In the Recipient section, choose a saved address from My address book. If it is not listed, choose New address (enter manually) and fill in Name / company, Phone, District and Address.
5. Choose the Delivery type.
6. If Pickup time is empty, a courier is sent right away. For a later time, choose a date and time.
7. Paid by defaults to Me. If the recipient or pickup point was chosen from the address book, you can choose them as well.
8. Optionally enter a Reference no. (your own tracking or waybill number) and a Note (for the courier).
9. Choose a Payment method or leave it automatic.
10. Check the amount in the Fee card on the right and click Place order.

Once placed, the order page opens. More: My orders.

Parcels and labels (web)

If your shipment has several pieces, enter one parcel for each piece.

1. In the Parcels section of the form, enter the number of pieces in Parcel count. If you leave it, it counts as 1 parcel.
2. If your packages already carry your own barcode (e.g. an e-commerce label), press Enter customer barcode / description and type it in the matching row. Empty rows get a system barcode.
3. After the order is placed, choose the label size in the Parcels card on the order page and press Print all. Stick the labels on the packages; the courier scans these barcodes at pickup and at delivery.
4. On the My orders page you can also search by barcode: type it into the Barcode box and press Enter.

Good to know

• The price is shown including VAT. If your company has set it up, the estimated delivery time is also shown.
• To calculate the price, choose the recipient or enter their district.
• Entries in the address book are added by your courier company.
• If you leave Payment method automatic, your company's setting applies. If you use a prepaid balance, the price is deducted from it and there is nothing to choose.
• If your company has online payment enabled, you can choose Online card payment both in the web panel and in the app (when it is off, the card option is not shown). The button becomes Place order and pay; after the order is placed you are taken to the payment page (in the app it opens in your browser). If the payment cannot be started, your order is still placed and you can pay from My account. More: My account and payments.
• You can order outside business hours; the form shows a notice and your order is handled when the company opens.

Favourites (web)

If you send the same shipment often, save the form as a template.

1. Fill in the form and click Add to favourites.
2. Enter a Template name and click Save.
3. Next time, pick the template from Fill from favourites…; the form is filled in. Remove a template you no longer need with Delete template.

If you want the shipment handed only to the recipient, tick Ask the recipient for a delivery code; see Delivery code.

Having trouble?

• New order is missing: Your account may be awaiting company approval, or it may not have permission to place orders. Ask your courier company.
• No price shown: Choose the recipient or enter their district. If an error still appears, there may be no price for that district; tell your company.
• Cannot choose the recipient as payer: Only a party chosen from the address book can pay.