Customer · Orders

My orders

The order list and tabs, order statuses, live courier tracking, tracking link and proof of delivery.

This article explains how to follow the orders you placed or pay for. Statuses update without refreshing the page.

Order list

On the web, open My orders from the left menu. In the app, tap the Orders tab at the bottom.

Tabs: In progress, Handed over, Cancelled, Returned to sender, All (in the app: Active, Delivered, Cancelled, All).
On the web, type a number in Search by reference no. and press Enter. A reference search looks at all orders regardless of the tab.
On the web, type part of the recipient's or sender's name, phone, address, reference or note in Search. Case does not matter; the list refreshes when you stop typing.
On the web, to search by parcel barcode, type it in Search by barcode and press Enter.
On the web, you can pick a date range, an amount range (Min ₺ / Max ₺) and a Planned pickup day, and download the list with Export to Excel.
Click the order number for details.

Sorting and sharing the view (web)

Click No., Date, Status or Amount in the table header to sort the list by that column. ▲ means ascending, ▼ descending.
Click the same heading again to reverse the order.
To remove the filters, click Clear filters (n); the number is how many filters are active.
Click Copy link. The filters, tab and sorting are kept in the link; a colleague at the same company sees the same list when they open it.

The person who opens the link only sees the orders their own account can see.

Statuses and what they mean

On the web	In the app	Meaning
Awaiting approval	Awaiting approval	Your company has not approved the order yet.
In pool	Awaiting courier	The order is received and waiting for a courier.
With courier	Assigned to courier	A courier is assigned and on the way to pick up.
Picked up	On the way	The courier has the shipment and is heading to the recipient.
Returning	Returning	On a round trip, the courier is coming back.
Delivered	Delivered	The shipment was delivered.
Cancelled	Cancelled	The order was cancelled; the reason is shown in the details.
Delivery failed	Delivery failed	The courier could not deliver to the recipient; the reason is shown in the details. It is retried or returned to the sender. See Failed delivery and returns.
Returning to sender	Returning to sender	The shipment is being taken back to the sender.
Returned to sender	Returned to sender	The shipment was handed back to the sender.
At the transfer centre	At the hub	The shipment is at your courier company's transfer centre; it leaves once handed to a delivery courier. The courier name and location are not shown meanwhile.
In transfer	In transfer	The shipment is being moved between two transfer centres.

Order details

Steps: Order received, Assigned to courier, Shipment picked up, Delivered; each step shows its time.
Sender, pickup point and recipient details, reference no., payment method, note and the price breakdown.
Once a courier is assigned, the Courier card shows the courier's name, estimated delivery time and a Call the company button.
After pickup, the card shows the courier's location on a map and refreshes on its own. In the app, Open in maps opens it in your maps app.
After delivery, the name of the person who received it, the delivery photo and the signature are shown (if the courier added them). In the app these are under Proof of delivery.

Tracking link

In the details of an order that is neither delivered nor cancelled, click Tracking link.
On the web, click Copy. In the app, the link is copied to the clipboard automatically and a "Tracking link copied to the clipboard" message appears.
Send the link to the recipient in a message.

The link needs no sign-in. It shows the status, estimated delivery and, while the shipment is on the way, the courier's location; the recipient's name and address are not shown. It closes 48 hours after delivery or cancellation.

Good to know

Whether the recipient gets an SMS or email depends on your courier company's notification settings.
If you have billing permission, you can download a PDF of the order with Service statement in the details.

Having trouble?

Courier location not shown: The location appears after pickup. If it cannot be read at the moment, the card refreshes on its own.
An order is missing from the list: Check that you are on the right tab and check the date filter.
Tracking link does not open: If 48 hours have passed since delivery or cancellation, the link is closed.