Courier · Account and support

Frequently asked questions

Short answers on signing in, passwords, jobs, notifications, location, wrong deliveries, photos, internet, changing company or phone, cash, earnings and deleting your account.

The questions couriers ask most. If you cannot find an answer, ask your company's manager.

I can't sign in. What should I do?

Enter the mobile number registered at your company in Mobile number or e-mail. If it still fails, ask your company's manager. See Getting started.

I forgot my password.

On the sign-in screen tap Forgot password, enter your mobile number and tap Send link. The link arrives by SMS (or by email if you have one registered); open it, set a new password, then sign in in the app. If no link arrives, ask your company for a temporary password.

I'm not getting jobs.

Check on the Me screen that your shift is open; dispatch opens the shift. See Shift.

I'm not getting notifications.

Turn on the app's notification permission in your phone's settings. While the app is open, the My jobs list refreshes by itself. See Profile and settings.

My location is not shared.

Location is shared while you are on shift or have jobs. Give the app location permission and do not restrict it in battery saver. See Shift.

I marked a delivery by mistake.

In the Deliveries tab, long-press that delivery and tap Undo. This works within 15 minutes; after that, tell dispatch.

My photo was not uploaded.

Adding a photo needs internet. When you have signal, try again with Add photo. See Proof of delivery.

I have no internet. What happens?

Picked up and Delivered steps are saved on the phone and sent when you are back online. See Working offline.

A red "couldn't be saved" warning appeared.

The server did not accept the step. Tell dispatch right away; the record is corrected manually.

I moved to another company.

On the Me screen, tap Leave company and send your old company a leave request. Once your company approves, your number is released; then sign up with your new company's invite link. See Leaving the company and Signing up with an invite.

I changed my phone.

Sign in on the new phone with the same number and password. If steps are waiting on the old phone, send them first.

The amount in my cash looks wrong.

Your company records cash handovers. Ask your company's manager. See Cash and daily summary.

Where can I see my earnings?

If your company allows it, Me › My earnings shows this month's and last month's earnings: delivered jobs, commission base, rate, penalties and net amount. If the screen is missing, your company has not turned this feature on; ask your company's manager. See Cash and daily summary.

How do I delete my account?

Use Me › Delete my account. If you have an active job, deliver it first.